- Information About Us
2.1 Aretis Event Catering Limited, is a company registered in England under number 09327004,whose registered address is 248 Kingsbury Road, Erdington, Birmingham, United Kingdom, B24 8QY and whose main trading address is Unit 7, All Saints Industrial Estate, All Saints Street, Hockley, Birmingham, B18 7RJ.
2.2 Our VAT number is available by request if applicable at the time of the agreement.
- The Contract
3.1 These Terms and Conditions govern the sale and provision of Catering Services by Us and will form the basis of the Contract between Us and You. Before submitting an Order, please ensure that You have read these Terms and Conditions carefully. If you are unsure about any part of these Terms and Conditions, please ask Us for clarification.
3.2 Nothing provided by Us including, but not limited to, sales and marketing literature, price lists and other documents constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at our discretion, accept.
3.3 A legally binding contract between Us and You will be created upon our acceptance of Your Order, indicated by Our Order Confirmation. Order Confirmations will be provided in writing.
3.4 We shall ensure that the following information is given or made available to You prior to the formation of the Contract between Us and You, save for where such information is already apparent from the context of the transaction:
3.4.1 The main characteristics of the Catering Services, the Food and Our Catering Staff;
3.4.2 Our identity (set out above in Clause 2) and contact details (as set out below in Clause 12);
3.4.3 The total Price for the Catering Services, the Food and the Catering Staff,including taxes or, if the nature of the Catering Services is such that the Price cannot be calculated in advance, the manner in which it will be calculated;
3.4.4 The arrangements for payment, performance and the time by which (or within which) We undertake to perform the Catering Services;
3.4.5 Our complaints handling policy;
3.4.6 We shall ensure that You are aware of Our legal duty to supply goods (the Food) that are in conformity with the Contract;
3.4.7 Where applicable, details of after-sales services and commercial guarantees; and
3.4.8 The duration of the Contract, where applicable, or if the Contract is of indeterminate duration or is to be extended automatically, the conditions for terminating the Contract;
4.1 All Orders for Catering Services will be subject to these Terms and Conditions:
4.2 When placing Your Order, the following information will be required:
4.2.1 Details of the Event (including, but not limited to the date and venue);
4.2.2 The number of guests for whom We will be catering;
4.2.3 Your Food choices and any special dietary requirements;
4.2.4 Details of any Catering Staff required for the Event;
4.2.5 As agreed in writing only.
4.3 You may change Your Order after receiving the Order Confirmationup to 30 days before the Event begins. We will use reasonable endeavours to accommodate any requested changes but cannot guarantee that We will be able to do so, particularly if changes are requested only a short time before the Event. If doing so means that We will incur higher costs, We will inform You and ask You how You wish to proceed before taking any action. We will not charge You a higher Price without Your express agreement.
4.4 You may cancel Your Order up to 30 days prior to the date of the Event. If You have already made any payments to Us under Clause 5 (including, but not limited to the Deposit), the payment(s) will be refunded as soon as is reasonably possible, and in any event within 14 Calendar Days of Our acceptance of Your cancellation. If You request that Your Order be cancelled, You must confirm this in writing. If You wish to cancel the Catering Services after this time period, or once We have begun providing them, please refer to Clause 11.
4.5 We may cancel Your Order at any time before We begin providing the Catering Services due to the unavailability of required personnel (including but not limited to Catering Staff) or materials, or due to the occurrence of an event outside of Our reasonable control. If such cancellation is necessary, We will inform You as soon as is reasonably possible. If You have made any payments to Us under Clause 5 (including, but not limited to the Deposit), the payment(s) will be refunded as soon as is reasonably possible, and in any event within 14 Calendar Days of Us informing You of the cancellation. Cancellations will be confirmed in writing.
- Price and Payment
5.1 The Price of the Catering Services will be calculated in accordance with Our price list in place at the time of Your Order. The Price shall be calculated with reference to the following:
5.1.1 The Food, as specified in Your Order;
5.1.2 Your required Catering Staff;
5.1.3 The number of guests for whom We will be catering;
5.1.4 Special requirements included in Your Order;
5.1.5 As agreed between the parties in writing only.
5.2 If We quote a Special Price which is different to the Price shown in Our current price list, the Special Price will be valid for 7 days or, if the Special Price is part of an advertised special offer, for the period shown in the advertisement. Orders placed during this period will be accepted at the Special Price even if We do not accept the Order until after the period has expired.
5.3 Our Prices may change at any time but these changes will not affect Orders that We have already accepted.
5.4 All Prices include VAT. If the rate of VAT changes between the date of Your Order and the date of Your payment, We will adjust the rate of VAT that You must pay. Changes in VAT will not affect any Prices where We have already received payment in full from you.
5.5 Before We begin providing the Catering Services, You will be required to pay a Deposit as described in clause 23.
5.6 In certain circumstances, If Your Order is cancelled, Your Deposit will be refunded in full or in part. The amount due will be calculated based upon schedule 1.
5.7 The balance of the Price will be payable no later than 14 days prior to the date of the Event.
5.8 Additional items such as out of pocket expenses or any additional items requested by You after the balance of the Price has been paid will be invoiced separately to You. Please note that We will not incur any additional expense without Your prior agreement.
5.9 We accept the following methods of payment:
5.9.3 Bank transfer;
5.10 If You do not make payment to Us by the due date as shown in/on the order confirmation We may charge You interest on the overdue sum at the rate of 4% per annum above the base lending rate of Lloyds Bank from time to time. Interest will accrue on a daily basis from the due date for payment until the actual date of payment of the overdue sum, whether before or after judgement. You must pay any interest due when paying an overdue sum. If payment of the Price is required before Your Event begins, please note that failure to make the payment by the due date may result in Us not providing the Catering Services. If this occurs, We will retain Your Deposit in full and may still demand payment for any part of the Catering Services that We have already provided (including, but not limited to, the purchase and preparation of Food).
5.11 The provisions of sub-Clause 5.11 will not apply if You have promptly contacted Us to dispute an invoice in good faith. No interest will accrue while such a dispute is ongoing.
5.12 We will give you 7 days’ notice should the price of the catering services be increased or menu changes be required as a result of economic factors such as inflation and supplier resources.
- Providing the Catering Services
6.1 As required by law, We will provide the Catering Services with reasonable skill and care, consistent with best practices and standards in the catering market, and in accordance with any information provided by Us about the Services and about Us.
6.2 Subject to the receipt of all payments due we will provide the Catering Services as specified in the Order Confirmation.
6.3 We will make every reasonable effort to provide the Catering Services on time (and in accordance with the Your Order. We cannot, however, be held responsible for any delays if an event outside of Our control occurs. Please see Clause 10 for events outside of Our control.
6.4 If We require any information or action from You in order to provide the Catering Services, We will inform You of this as soon as is reasonably possible.
6.5 If the information or items You provide or the action You take under sub-Clause 6.4 is delayed, incomplete or otherwise incorrect, We will not be responsible for any delay caused as a result. If additional work is required from Us to correct or compensate for a mistake made as a result of incomplete or otherwise incorrect information or action on Your part,We may charge You a reasonable additional sum for that work.
6.6 We follow all relevant HACCP guidelines at all stages of food preparation including, but not limited to, production and handling.
6.7 If We are delivering the Food under sub-Clause 6.8, We shall ensure that all Food is transported in suitably refrigerated vehicles.
6.8 We will deliver the Food at the time and date specified in the Order confirmation or, if You are collecting the Food from Us, We will make it available for collection at the time and date specified in the Order Confirmation. If Catering Staff are to be provided as part of the Catering Services, the Catering Staff will be available at the time, date, and for the working, hours specified in the Order Confirmation.
6.9 Delivery of the Food will be deemed to have taken place when the Food has been delivered to the Event venue as indicated in Your Order and You (or someone identified by You) have taken physical possession of it. If You are collecting the Food from Us, delivery will be deemed to have taken place when You have collected it.
6.10 The responsibility (also known as “risk”) for the Food remains with Us until delivery is complete as defined in sub-Clause 6.9 at which point it will pass to You.
6.11 Title to the Food passes to You once We have received payment in full.
6.12 Please note carefully the following:
6.12.1 If We refuse to deliver the Food (for reasons other than Your failure to pay any and all sums
due or other material breach of the Contract), You may treat the Contract as being at an end
and, irrespective of any part of the Catering Services We have provided, We will reimburse You
as soon as is reasonably possible, and in any event within 14 Calendar Days of the event
triggering Your cancellation.
6.12.2 We recognise that delivery of the Food at the agreed time and date will be essential. If We
fail to deliver the Food on time, You may treat the Contract as being at an end and We will
reimburse You as soon as is reasonably possible, and in any event within 14 Calendar Days of
the event triggering Your cancellation.
6.13 If either event in sub-Clause 6.12 occurs You may, at Your discretion, instead of treating the Contract as being at an end, specify a new delivery time. If We continue to fail to deliver the Food, You may treat the Contract as being at an end and We will reimburse You as soon as is reasonably possible, and in any event within 14 Calendar Days of the event triggering Your cancellation.
6.14 If, despite the events in sub-Clause 6.12 and 6.13, You still choose not to treat the Contract as being at an end, Your right to Cancel Your Order or to reject the Food will be unaffected. If You do so, We will reimburse You as soon as is reasonably possible, and in any event within 14 Calendar Days of the event triggering Your cancellation.
6.15 Where the Food may be deemed to form a Commercial Unit, You may only reject or cancel all of it, not a portion of it.
- Problems with the Catering Services and Your Legal Rights
7.1 We always use reasonable efforts to ensure that Our provision of the Catering Services is trouble-free. If, however, there is a problem with the Catering Services We request that You inform Us as soon as is reasonably possible (You do not need to contact Us in writing in this case).
7.2 We will use reasonable efforts to remedy problems with the Catering Services as quickly as is reasonably possible and practical.
7.3 We will not charge You for remedying problems under this Clause 7 where the problems have been caused by Us, any of Our agents or employees or sub-contractors or where nobody is at fault. If We determine that a problem has been caused by incorrect or incomplete information or action provided or taken by You, sub-Clause 6.4 will apply and We may charge You for remedial work.
7.4 As a consumer, You have certain legal rights with respect to the purchase of services. For full details of Your legal rights and guidance on exercising them, it is recommended that You contact Your local Citizens Advice Bureau or Trading Standards Office. If We do not perform the Catering Services with reasonable skill and care, You have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to You, You have the right to a reduction in price. If the Catering Services are not performed in line with information that We have provided about them, You also have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to You (or if Our breach concerns information about Us that does not relate to the performance of the Catering Services), You have the right to a reduction in price. If for any reason We are required to repeat the Catering Services in accordance with Your legal rights, We will not charge You for the same and We will bear any and all costs of such repeat performance. In cases where a price reduction applies, this may be any sum up to the full Price and, where You have already made payment(s) to Us, may result in a full or partial refund. Any such refunds will be issued without undue delay (and in any event within 14 calendar days starting on the date on which We agree that You are entitled to the refund) and made via the same payment method originally used by You unless You request an alternative method.
7.5 As a consumer, You also have certain legal rights with respect to the purchase of goods. For full details of Your legal rights and guidance on exercising them, it is recommended that You contact Your local Citizens Advice Bureau or Trading Standards Office. If the Food is not of satisfactory quality, fit for purpose, as described, in accordance with information We have provided, or does not match any samples We have shown You, You may be entitled to reject the Food, You may have the right to rectified or replacement Food or You may have the right to a price reduction up to the full Price. In cases where rectified or replacement Food is required, We will not charge You for the rectified or replacement items. In cases where a refund of any kind is due, the refund will be issued without undue delay (and in any event within 14 calendar days starting on the date on which We agree that You are entitled to the refund) and made via the same payment method originally used by You unless You request an alternative method.
We shall ensure that We have in place at all times suitable and sufficient public liability insurance in order to provide the Catering Services.
- Our Liability
9.1 We will be responsible for any foreseeable loss or damage that You may suffer as a result of Our breach of the Contract or as a result of Our negligence (including that of Our employees, agents or sub-contractors). Loss or damage is foreseeable if it is an obvious consequence of the breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
9.2 We provide Catering Services for domestic and private use (or purposes). We make no warranty or representation that the Catering Services are fit for commercial, business or industrial purposes of any kind [(including resale)]. By making Your Order, You agree that You will not use the Catering Services for such purposes. We will not be liable to You for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
9.3 If We are providing Catering Services in Your property and We cause any damage, We will make good that damage at no additional cost to You. We are not responsible for any pre-existing faults or damage in or to Your property that We may discover while providing the Catering Services.
9.4 Nothing in these Terms and Conditions seeks to exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
9.5 Nothing in these Terms and Conditionsseeks to exclude or limit Our liability for failing to perform the Catering Services with reasonable care and skill or in accordance with information provided by Us about the Catering Services or about Us.
9.6 Nothing in these Terms and Conditions seeks to exclude or limit your legal rights as a consumer. For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.
- Events Outside of Our Control (Force Majeure)
10.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
10.2 If any event described under this Clause 10occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions:
10.12.1 We will inform You as soon as is reasonably possible;
10.12.2 Our obligations under these Terms and Conditions will be suspended and any time limits that We are bound by will be extended accordingly;
10.12.3 We will inform You when the event outside of Our control is over and provide details of any new dates, times or availability of Catering Services as necessary;
10.12.4 If an event outside of Our control occurs and You wish to cancel the Contract, You may do so in accordance with Your right to cancel under sub-Clause 11.3.3;
10.12.5 If the event outside of Our control continues for more than one week, We will cancel the Contract in accordance with Our right to cancel under sub-Clause 11.5.3 and inform You of the cancellation. Any refunds due to You as a result of that cancellation will be paid to You as soon as is reasonably possible, and in any event within 14 Calendar Days of Our cancellation notice.
11.1 If You wish to cancel the Contract and Your Order for the Catering Services before We begin providing them, You may do so under sub-Clause 4.4.
11.2 Once We have begun providing the Catering Services, You are free to cancel the Catering Services and the Contract at any time before the delivery of the Food by giving Us 7 days written notice. If You have made any payment to Us for any part of the Catering Servicesthat We have not yet completed, these sums will be refunded to You as soon as is reasonably possible, and in any event within 14 Calendar Days of Our acceptance of Your cancellation.For any part of theCatering Services that We have already commenced work on (for example, the purchase and preparation of Food), the relevant sums will either be deducted from any refund due to You or You will be invoiced for the sums due and required to make payment in accordance with Clause 5, as appropriate.
11.3 If any of the following occur, You may cancel the Catering Services and the Contract immediately by giving Us written notice. If You have made any payment to Us for any part of the Catering Services We have not yet provided, these sums will be refunded to You within 14 days.For any part of the Catering Services that We have already provided, the relevant sums will either be deducted from any refund due to You or You will be invoiced for the sums due, as appropriate. If You cancel because of Our breach under sub-Clause 11.3.1, You will not be required to make any further payments to Us and will receive a full refund of any sums already paid. You will not be required to give 7 days notice in these circumstances:
11.3.1 We have breached the Contract in any material way and have failed to remedy that breach within 30 days of You asking Us to do so in writing; or
11.3.2 We have entered into liquidation or have an administrator appointed over Our assets; or
11.3.3 We are unable to provide the Catering Services due to an event outside of Our control (as under sub-Clause 10.2.4).
11.3.4 We change these Terms and Conditions to Your material disadvantage
11.4 We may cancel Your Order for the Catering Services before we begin providing them under sub-Clause 4.5.
11.5 If any of the following occur, We may cancel the Catering Services and the Contract immediately by giving You written notice. If you have made any payment to Us for any part of the Catering Services We have not yet provided, these sums will be refunded to You as soon as is reasonably possible, and in any event within 14 Calendar Days of Our cancellation notice.If We have provided any part of the Catering Services that You have not yet paid for, the sums due will be deducted from any refund due to You or, if no refund is due, We will invoice You for those sums and You will be required to make payment in accordance with Clause 5.We will not be required to give 7 days notice in these circumstances:
11.5.1 You fail to make a payment on time as required under Clause 5 (this does not affect Our right to charge interest on overdue sums under sub-Clause 5.11); or
11.5.2 You have breached the Contract in any material way and have failed to remedy that breach within 7 days of Us asking You to do so in writing; or
11.5.3 We are unable to provide the Catering Services due to an event outside of Our control (for a period longer than that in sub-Clause 10.2.5).
11.6 For the purposes of this Clause 11 (and in particular, sub-Clauses 11.3.1 and 11.5.2) a breach of the Contractwill be considered ‘material’ if it is not minimal or trivial in its consequences to the terminating Party (i.e. You under sub-Clause 11.3.1 and Us under sub-Clause 11.5.2). In deciding whether or not a breach is material no regard will be had to whether it was caused by any accident, mishap, mistake or misunderstanding.
11.7 This clause should be read in conjunction with schedule 1
12 Communication and Contact Details
- 1 If You wish to contact Us with questions or complaints, You may contact Us by telephone at 07468489816 or by email at firstname.lastname@example.org.
- 2 In certain circumstances You must contact Us in writing (when cancelling an Order, for example, or exercising Your right to cancel the Catering Services). When contacting Us in writing You may use the following methods:
- 2.1 Contact Us by email at email@example.com; or
- 2.2 Contact Us by pre-paid post at IoannisMouratis,248 Kingsbury Road Erdington, Birmingham, United Kingdom, B24 8QY.
13 Complaints and Feedback
- 1 We always welcome feedback from Our customers and, while We always use all reasonable endeavours to ensure that Your experience as a customer of Ours is a positive one, We nevertheless want to hear from You if You have any cause for complaint.
- 2 All complaints are handled in accordance with Our complaints handling policy and procedure, available from IoannisMouratis.
- 3 If You wish to complain about any aspect of Your dealings with Us, including, but not limited to, these Terms and Conditions, the Contract, or the Catering Services, please contact Us in one of the following ways:
- 3.1 In writing, addressed toIoannisMouratis, 248 Kingsbury Road Erdington, Birmingham, United Kingdom, B24 8QY;
- 3.2 By email, addressed to IoannisMouratis, firstname.lastname@example.org;
- 3.3 By contacting Us by telephone on 07468489816
14 How We Use Your Personal Information (Data Protection)
- All personal information that We may collect (including, but not limited to, Your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and Your rights under that Act.
- We may use Your personal information to:
- Provide theCatering Services to You.
- Process Your payment for the Catering Services.
- Inform You of new products and services available from Us. You may request that We stop sending You this information at any time.
- In certain circumstances (if, for example, You wish to pay for the Catering Services on credit), and with Your consent, We may pass Your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold Your personal information accordingly.
- We will not pass on Your personal information to any other third parties.
15 Other Important Terms
- We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occursYou will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
- You may not transfer (assign) Your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.
- The Contract is between You and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
- If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. . The remainder of these Terms and Conditionsshall be valid and enforceable.
- No failure or delay by Us or You in exercising any of Our rights under these Terms and Conditionsmeans that We have waived such right, and no waiver by Usof a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.
16 Governing Law and Jurisdiction
- These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
- As a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 16.1 above takes away or reduces your rights as a consumer to rely on those provisions.
- Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
Miscellaneous and specific provisions
17.1 Quotations are valid for two months from the date the Quotation is given to the Client,unless withdrawn by written notice by Aretsi prior to the Client’s acceptance of it in writing.
18.1 No booking shall be deemed to be accepted by Aretsi unless and until
confirmed in writing by the Client. The Client’s written confirmation or payment of a deposit,will confirm acceptance both of the Quotation and of these Terms and Conditions.
- Third party arrangements.
19.1 When a function is arranged on behalf of the Client by a third
party, written acceptance from the Client of the Quotation (including agreement to pay thedeposit and final invoice) must be provided to Aretsi.
20.1 All prices quoted are for a specific number of guests, and any change in numbersor dietary requirements will affect the overall price contained in the Quotation (which may beamended by Aretsi to reflect any such changes). Confirmation of final minimum numbers anddietary requirements must be given at least five working days prior to the date of the event,after which time any decrease in numbers is chargeable in full. If the number or dietaryrequirements of persons who attend is more than the number notified, or changed (asappropriate) the Client will be charged for each such additional guest or change in dietaryrequirement at a price per head included in the Quotation.
21.1 The price or contents of menus, decorations or any other element of thebookingthat Aretsi shall supply is subject to market availability. Any alteration in price or content of aspecific element will be notified to the Client. Aretsi cannot be held responsible for anyvariations or alterations and has the right to increase the price of the Booking to reflect anyincrease to it in the cost of performing the Booking, which is beyond its control. In such eventthe Client may as soon as practicable on receipt of notice give notice in writing to renegotiatethe provision of the specific element of the Booking for which the cost has been increased. Theaforementioned right of the Client in no way gives it the right to cancel the Booking.
22.1 The service equipment (crockery, cutlery, glasses, linen etc) hired to the Client
will generally be one of the specified styles used and quoted for by Aretsi. These are howeversubject to availability and substitutes may have to be made. Requests for variations fromAretsi’s specified styles will incur surcharges.
- Payments due before the Event Date.
23.1. A deposit of 30% is due on acceptance with a written confirmation of the proposal prior to theevent.
23.2 A further 50% of the total quotation is required 1 month prior to the event, or by such earlierdate as may be specified in the Quotation.
23.3 In the event of a booking being confirmed within 30 days of the event date a deposit of 80%will be payable with order and no less than 7 days prior to the event date.If the Client fails to pay the deposits according to the payment schedule, Aretsi shall be entitledto either:
23.3.1 Cancel the Booking and charge the client in accordance with clause 11 or
23.3.2 Require the full balance to be paid a minimum of 7 days prior to the event date.
23.4 Aretsi reserves the right, at its sole discretion, to require the balance to be paid in full with orderor 14 days prior to the event date, whichever is later.
23.5 Any booking made by an organisation or individual based outside the UK will be subject to theabove deposit terms and in addition to pay the full balance no less than 7 days prior to theevent date or with order whichever is the later.
23.6 Payments due after the Event. Payment of any balance or for any additional post-eventinvoice is due no later than 14 days after the event date and/or receipt of the additionalinvoice.
24.1 The Client shall be responsible to Aretsi for ensuring the accuracy of the terms
of any order submitted by the Client, and for giving Aretsi any necessary information relatingto the Booking within sufficient time to enable Aretsi to perform the Quotation.
25 Food Safety
25.1 Aretsi cannot be held responsible for the safety of any food supplied directly bythe Client and served by Aretsi.Following our delivery to you, we recommend that high risk food held at ambient temperatureis consumed within two hours. This is a qualitative and food safety recommendation.High risk food held at ambient temperature for more than four hours should be thrown away.We cannot take responsibility for the safety of food delivered by us which has been out ofrefrigeration for more than four hours.
26.1 Aretsi shall not be held liable for loss, theft or damage to any of the Client’s or theClient’s guests’ property during the Booking unless such loss, theft or damage is as a result ofany wilful act or neglect of Aretsi or any of its employees.
27 Loss or Damage.
27.1 The Client is wholly responsible for all equipment supplied by Aretsi for the
purposes of the Booking from the time of delivery to the Client or the venue until it is collected.
27.1 The Client must ensure that the equipment is sufficiently insured and Aretsi may call for evidence of such insurance from time to time. Risk of any damage to or loss of the equipment shall pass to the Client on delivery. Ownership of the equipment delivered shall not pass to the Client. The client will be responsible for any loss or damage caused by the Client’s representatives or guests to property owned or hired by Aretsi, provided that the Client shall not be liable (as the case may be) for any loss or damage insofar as such loss or damage is caused or contributed to by any wilful act, default of negligence by or on the part of Aretsi or any of its employees.
28.1 Aretsi reserve the right to use photography from the night and details of the
event brief, menus and responses in our marketing material. Aretsi Terms and Conditions
- Waiting Staff.
29.1 Waiting staff hired for an event cannot be expected to move heavy
furniture. Porters can be hired for this purpose if required.
- Sale or Return.
30.1 Aretisi will accept the return and re-imbursement of the purchase
price of the company’s House red and white wine purchased by the client for a specific eventunder the following conditions:
- a) Wine with undamaged labels.
- b) At the company’s discretion, a maximum return quantity of 20% of the original valuepurchased of the wine being returned.
- c) Unless the wine is returned by the company’s driver in the event clear down, the client toarrange return of the wine to Aretsi within 48 hours of the event.
- d) The company’s calculation of the quantity returned is final.
- Delivery Charges.
31.1 Delivery of food will be charged; and
31.2 Equipment deliveries may be subject to separate delivery charges.
32.1 One tasting occasion can be provided at Aretsi’s premises, at a cost of £20 per headpayable in advance for up to a maximum of 6 guests. The charge for a tasting will be deductedfrom the final bill in the event of Aretsi providing the catering. Any subsequent tastingoccasions or a tasting supplied not at Aretsi’s premises will be charged at full cost and will not berefundable.
- Hired Staff.
33.1 Our quotation stipulates a finishing time for all staff. The cost quoted for staff isbased on this finishing time. If the event overruns and /or staff are required to work beyondthe quoted finishing time, this extra time worked will be chargeable. In addition, if the revisedfinishing time is later than 11:30pm, taxi fares for the staff finishing later than planned willbecome chargeable.
- Out of Town Costs.
34.1 For an event held outside of Birmingham, the cost of travel (both ways) and
pay for travelling time (minimum one hour) will be chargeable for those hired staff travellingfrom Birmingham.
- Food allergen notification
35.1 By signing these terms and conditions you agree that you have been provided the specific information about allergens present in food and drink products as set out in detail in schedule 2.
I have read, understand and agree to Aretsi’s terms and conditions.
In the event of the cancellation of a Booking, Pursuant to Clause 5 and 23 above, the following percentage of the sales value may be charged to the client:
Cancellation between 6 and 7 working days – 50% of quoted cost
Cancellation within 5 working days-100% of quoted cost
Cancellation within 3 working days -100% of quoted cost
Cancellation within 3 days – 100% of quoted cost
Wine, Spirits and Beers specially purchased (non House drinks),
Cancellation within 5 working days – 100% of quoted cost